My 2nd bike from Paul and B&B, a strong testament to their culture of top-notch bike advice and fit, as well as patient, enduring customer service.
With an ‘all-are-welcome’ attitude, careful attention to detail and hearty smiles, all my visits have me leaving happily satisfied. My road bike purchase journey started about 6 months ago with no firm decision due to budgetary concerns, yet Paul and Theo have been helpful and chirpy throughout. Imagine my numerous ‘how much discount’ type of questions. Working around my budget, I finally committed to a 2014R3 and a set of xentis wheels, which rolls amazingly! Paul was also kind enough to loan a brand new set of Fulcrum training wheels while I waited for my xentis to arrive.
Just 1 request, will B&B set up a branch in the north east, so I may visit more regularly?
Once again my heartfelt thanks to Paul, Theo and David! David helped tuned out my bike and even gave me useful DIY adjustment tips!
Will be a while now in US ….
Pretty impressive exercise in customer service and testament to the quality of the bike: