Services Review by Ernest Mariano
I just recently got back into road cycling after years of putting it on hold. I went around Singapore to look at the latest road bikes on offer and at how the shops provide customer service. Bikes N Bites is hands down the best among all the local bike shops in Singapore.
I was happily attended by Darrell and Paul during my initial visit and walked me through the newest bike models and how far long the technology has come since I had my soloist.
They made a list of the things they recommended based on my needs and wants and asked me to sit on it for a few days – this is the kind of attention to detail and brilliant customer service that is lacking in some big brand shops. Darrell never pushed me to get the latest and the most expensive on the day I visited rather based on recommendations and my needs. He also advised me to think about more before I made a decision.
On the day I came back to finally purchase my bike, they stuck within the quote they gave me even if I swapped some items with parts I wanted – like aero handlebars, rotor chainrings, carbon seatpost, etc. Amazing overall experience.
Bike fit and new bike day came on the week Paul and Darrell said they would contact me. David messaged me on the appointment day. He was the most patient and professional person I interacted with in the shop. He did all the minor adjustments to the t and he even recommended my riding position.
Kudos to Paul, Darell and especially David for the overall experience. I highly doubt any other LBS in Singapore can match their service.
