In 2019, I decided to make a switch from a round to an oval chainring. I loved it at first and found that it suited me well for my riding style. 9 months later, I noticed that there was a clicking sound at about the 12 to 2 o’clock position, especially when riding up the hills.
Although they were very busy, Paul decided to take my bike in, but requested to give them time to check as there were many bikes in their wait list. They took numerous attempts to test, such as swapping paddles, the saddle, the wheels, the seat pole, the crank arms, the bearings, and even the chainring. I witnessed that the team had this positive attitude of “never giving up” and professionally assured me that it will be well. I felt at peace that my bike is in the good hands of Bikes n Bites. I collected my bike yesterday with the new chainring, and it is all good again.
My experience with Bikes n Bites was super, their professionalism can be clearly seen with their patience, helpfulness, positive attitude and assurance. I highly recommend their services to anyone who might be considering them. I would like to specially thank Paul, Deon and Mickie for going the extra mile.
Thank you Bikes n Bites.
Jimi Tan – Cervelo R5