Personally, I had a great experience with BnB when I purchased my bike in Aug. From the several visits to the shop, everyone whom I have spoken with have been very kind and genuinely helpful. A big thank you to David, Deon and Ben for helping me set up my first TT bike and of cause Paul who patiently bike fitted me. I will like to specially thank Deon and Ben who have provided excellent post sale services too when I needed assistance on a bike check. I am glad to know that the sale doesn’t just end after you collect your bike and walk out that door, but that post sale service is on point too.
What can only be described as the best bike purchase ever. From the first moment Paul was the perfect blend of bike expert and manager. He guided my selection and build up of a Moots Routt RSL. He managed the delivery and fitting with expertise and promptness. Deon was the perfect addition sharing facts without imposing subjectivity. Best in class bike purchase experience. Well done and thank you. Kieran
I sent my bike to Bikes and Bites for one reason: Excellent customer service :
1) Prompt reply on all my emails
2) Provide excellent follow-up and advice over the phone.
3) Very friendly people.
A big thank you to Bikes n Bites for my new purchase on a Cervelo S5 last month. Many thanks to Deon who is extremely patient to all my queries and responded even after office hour which he is not obligated to do so. Paul and David who help to bike fit me is professional and patiently giving me advise and detail explanations. The mechanic who set up my bike is also very helpful to rush the bike for me so that I can get the bike in time of my busy schedule. Overall if you are looking for quality, value for money deal do not hesitate to look for Deon or Paul and they will not disappoint you. Thanks, Bikes n Bites! (more…)